Last month we noticed a slight decrease in Android usage on our Wi-Fi Network. Moreover, we received some messages through our support portal…

On further investigation, we discovered a new software update to the Android platform was preventing some devices from being assigned an IP address by our Hotspot system.

This prevented some users from going online and using our network.

We’ve now patched the problem and will be releasing a full fix over the next couple of weeks. Most of our Hotspots have been updated but a few may have been omitted.

If you’re experiencing such issues, contact us on 020 7183 1471