Best Western Royal Victoria

"The World's Largest Hotel Chain"

The Best Western Royal Victorxia Hotel is situated on the sea front in St. Leonards-on-Sea, Hastings, East Sussex. A 3 star hotel, its enviable location is within easy access to the Smugglers Caves and Battle Abbey,site of the historic battle in 1066.

At the start of 2009, Edward Shin, a Director of the Best Western Royal Victoria Hotel, decided to upgrade the existing T-Mobile Hotspot to a fully managed service that was free for hotel guests to use. They also needed to add Wireless coverage on the fourth and fifth floors which were previously left un-serviced.

Best Western Royal Victoria chose PolkaSpots, The Wireless Hotspot Company because of our price, reputation, and their confidence in our existing customer base:

"After much research and investigation of Wireless Hotspot companies we decided PolkaSpots would be able to offer us the best service at the most competitive price. The PolkaSpots website was full of information and, after speaking with various members of staff, we felt confident that we could trust them with the job of upgrading our network.

PolkaSpots managed the handover from T-Mobile's service and were able to utilise most of the existing equipment, saving ourselves both time and money. The network was also upgraded so we had coverage across the whole Hotel.

Access is free for our customers now and they get online through a Royal Victoria branded login screen; something only PolkaSpots could offer. We are delighted with the installation of the service, which was rapidly put into place, with any niggles being ironed out quickly.There have been no complaints so far from either the staff or guests.

It's been really nice doing business with PolkaSpots!" Says Edward Shin, Director, Royal Victoria Hotel Hastings.

Built in 1828, the Royal Victoria has welcomed many famous visitors during its history including Queen Victoria. Many of the 50 elegant bedrooms have separate lounges with views over the English Channel and Beachy Head. The Piano Lounge and the Sea Terrace Restaurant also boast a delicious selection of traditional and international cuisine to dine from.

Best Western has over 280 individual hotels in the UK alone, each with their own charm and character. All hotel rooms offer wireless Internet access as a company standard.

The Hempel

"The premier designer boutique hotel in London"

The excellent reputation that the Hempel enjoys across all other aspects of its service was not being mirrored by the Wi-Fi service provided by The Cloud. PolkaSpots, The Wireless Hotspot Company, were brought in to replace this poor, uneven and unreliable coverage in order to offer the Hempel's guests a service that could genuinely enhance the hotel's image and reputation, plus provide a bespoke service for their wireless Internet requirements.

Because of the exclusive nature of The Hempel Hotel, PolkaSpots were able to tailor their needs to offer a bespoke WiFi Solution for their guests via a discrete login-in system,rather than the usual practice of providing pre-paid Internet Vouchers for guests to get online wirelessly. Accommodating guests in this manner is de rigeur in such an elite environment.

The Wayside Group

The Wayside Group based in Milton Keynes, has 25 years experience in the automotive sector, and their commitment to customer service over this period has, in turn, given them a reputation to be proud of.

Certainly,it is this philosophy which has enabled them to grow to become one of the largest, and fastest growing, independent automotive groups in the country. With Audi, BMW, MINI and Volkswagen dealerships located throughout Hertfordshire, Bedfordshire, Buckinghamshire and Northamptonshire, they offer an extensive range of vehicles and services across the area.

PolkaSpots personalised Wayside's Wireless Hotspot login screens with dynamic content - to reflect Wayside's breadth of services and up-to-date news. This has been particularly appreciated by customers who can either enjoy free wireless internet access while being able to continue working, or simply be kept entertained whilst waiting for their car to be serviced.

SNO!zone / Xscape

"The Ultimate Entertainment Destination, With Over 3 Million Visitors Each Year!"

SNO!zone is a chain of indoor real snow slopes situated across the UK. Located in Castleford, Milton Keynes and Braehead, SNO!zone are passionate about increasing interest and participation in winter sports and are dedicated to bringing the thrills of snow sports to more people than ever before!

As well as providing a first class sporting facility SNO!zone offer conference and meeting facilities for both private and corporate functions.

PolkaSpots worked with the in-house IT department toinstall a Wireless Hotspot Servicewhich gives full coverage across the communal areas, bars, restaurants, meeting and conference rooms.

Tinderbox Espresso

"A Unique Blend Of Stylish Locations And Quality Coffee, Based In Glasgow And London."

Tinderbox are more like a trendy bar than a coffee house. In July 2007, Tinderbox decided to replace their existing WiFi company and install PolkaSpots Wi-Fi Hotspots at each of their sites.

They opted to provide their customers with a fully branded Wi-Fi Hotspot service that included custom £3 and £6 cards, menu boards, and login screens. To capture those users without a laptop, PolkaSpots also installed their proprietary Internet Kiosks in each location.

After less than two months after installation, the locations were being used by over 2000 users monthly. Interestingly, over 73% of these sessions were users of the PolkaSpots Internet Kiosks.

Olympos Burgess Hill

"The exclusive Olympos health clubs offer facilities to suit all members, in stylish and comfortable surroundings.

Olympos,which is also an official 2012 Olympic training camp, was looking for a bespoke wireless hotspot solution and gave us the following brief:

• To install a reliable and fast Internet Service for 247.tv to stream live video coverage from the 2008 International Bowls World Tour Event.
• To install a system that also allowed staff and visitors to get online quickly at the large sports venue.

Using multiple broadband lines, the PolkaSpots Wireless Hotspot Controller and a Sonicwall content filter / load balancer, we were able to perfectly control the users at the site during the event. The biggest hurdle was ensuring there was enough bandwidth to both stream the live video footage and also ensure the other wireless users, including the press officers and photographers, received a good quality of service and consistent connection.

The Olympos leisure centres are owned and run by Mid Sussex District Council. Their experienced staff are committed to providing outstanding service and we strive to create the perfect environment for physical activity and relaxation.

You can watch the footage of the event on the 247.tv website and find Olympos Burgess Hill's website here.

Garden and Leisure Group

"The UK's Premier Garden Centres - A Real Shopping Experience"

Garden and Leisure was created in 1998 bringing together seven family-run garden centres to form the group. Each store shares the same vision and determination to offer you an enjoyable day-out; a real shopping experience.

Added to this the group wanted to provide an affordable Wireless Internet service throughout their in-store restaurants and conference rooms which would give their customers the opportunity to browse the Internet and check email when visiting the centres or attending a conference.

The in-house IT department distributed and installed the pre-configured PolkaSpots Hotspot Controllers using their existing Broadband connections for a trouble free plug-and-play service.

Kitchen and Pantry

"A Bustling Coffee Shop In The Heart Of Notting Hill, London"

Kitchen and Pantry were looking for a service that generated extra income,attracted new customers and boosted customer loyalty. They wanted more than just Internet Access for their customers - with such a strong identity and a focus on customer satisfaction, they needed someone to fully service their needs not just install a box and disappear.

PolkaSpots was the obvious choice, helped by the fact that they were local to their Notting Hill location. Because the service was white label and fully customisable, PolkaSpots spent a long time consulting with the staff and owners of the shop to determine the best route.

The cafe decided to completely brand the whole hotspot including Internet Vouchers and login screens with their own logos, colours and designs to enhance the user's experience. This was all done as part of the service by PolkaSpots and the Hotspot was launched with great success.

A number of special loyalty schemes were designed as well to compliment the branded cards. These were as follows:

• Buy 180 minutes for £6 and get two free coffees
• 10% loyalty card with 30 minutes inclusive Internet Access

These promotional plans drove sales up, increase customer loyalty and helped promote other services at the locations.

Kitchen and Pantry remains one of our busiest locations to date.

News just in! Kitchen and Pantry Chiswick has just opened and PolkaSpots is the proud supplier of their Internet Service again!